Elevate brand engagement as the Brand Loyalty Lead at Arc'teryx in North Vancouver, B.C. This hybrid or fully remote role focuses on delivering a world-class loyalty experience.
As the first Brand Loyalty Lead, you’ll be pivotal in launching a new loyalty program. Engage guests through thoughtful strategies while partnering with various teams to ensure a comprehensive omni-channel experience. Your expertise in customer insights and trends will guide program evolution and success.
Key Responsibilities:
• Understand unique relationships between guests and the brand
• Collaborate with global teams to localize loyalty benefits
• Enhance engagement tactics to improve lifetime value
• Ensure effective management of loyalty operations
• Stay abreast of industry trends for continuous improvement
Requirements:
• Bachelor’s degree in Marketing, Business, or related field
• Over 5 years in Loyalty and Retention Marketing
• Experience with Salesforce products is an...