Role Overview

This role is part of the development and support department, with a primary focus on incident resolution and direct support for end users. You will act as the point of contact to ensure the stability of business applications, guaranteeing that both Front Office and Back Office operations run smoothly in a hybrid working model.

Main Responsibilities

Incident Management: Provide first-line support to users, diagnosing and resolving faults in the group's critical applications.
Application Maintenance: Carry out corrective and preventive maintenance tasks to ensure the reliability and continuous performance of systems.
Reporting and Data: Create specific data reports and lists, with a particular focus on the Banking and Consumer Finance sectors.
User Support: Take responsibility for troubleshooting and providing specialist technical support.

Key ...