Application Support Engineer – Role Overview
Location: Helsinki, Finland • Business Unit: ENGNE • Compensation: Competitive (including bonus)
Key Responsibilities
Application Support & Maintenance
- Provide L2/L3 application support for enterprise applications running in production and non-production environments.
- Monitor application health, investigate system issues, and ensure stable day-to-day operations.
- Troubleshoot and resolve incidents related to application functionality, batch processing, middleware, integrations, and database performance.
- Analyze recurring issues and implement sustainable fixes to improve platform stability.
- Perform root cause analysis (RCA) and contribute to problem management activities.
- Support defect fixes, minor application enhancements, and technical improvements as required.
PHP Application Support