Job Role

Application Support Analyst

Job Location

Mississauga, Ontario

Job Description

We are seeking an experienced Application Support Analyst with strong technical and communication skills to provide 24/7 support for our core record‑keeping system. The candidate will investigate high‑priority tickets, deliver timely updates to clients, and collaborate with internal and external stakeholders to resolve issues.

Key Responsibilities

• Investigate and resolve high‑priority tickets, providing timely updates to clients.
• Provide on‑call support and work shifts, including weekends for product releases.
• Support month‑end and year‑end batch processing as per schedule.
• Communicate directly with end‑user clients regarding application and system issues.
• Analyze database logical and physical structures and test stored procedures, functions, and triggers.
• Create and maintain Query SQL and...