Elevate your career as an Application Development Consultant with CIBC in Toronto. This full-time role emphasizes production support, client engagement, and technical problem-solving to enhance operational efficiency.
CIBC is seeking a dedicated consultant to join the Enterprise Payment Technology division. You will provide second-level support on client and technical issues, ensuring smooth application operations. Your responsibilities will include managing escalations, modifying procedures, and coordinating recovery efforts, contributing to a seamless client experience.
Key Responsibilities:
• Investigate operational issues and prioritize them effectively
• Manage issue logs and Contact Centre requests
• Liaise with internal and external business partners
• Assess impacts of system changes and maintain compliance
• Research and recommend solutions for outages and issues
Requirements:
• Expertise in Mainframe development (COBOL, DB2, CICS)
• Willingness t...