- Coordinate and manage air freight shipments from start to finish.
- Gather and prepare all required shipment and export documentation.
- Maintain accurate shipment status updates and detailed administrative records.
- Book shipments with airlines and negotiate carrier rates to optimize costs.
- Communicate clearly with customers, carriers, and internal teams.
- Provide proactive customer updates and report issues immediately.
- Identify and resolve problems with strong attention to detail.
- Take initiative to improve processes and develop new working methods.
- Work in a customer- and service-oriented manner at all times.
- Collaborate effectively within the team, considering different interests and impacts of decisions.
Work in a fast-paced, dynamic work environmentPlay a vital role in streamlining operations and ensuring timely deliveries