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Job Description
Perform customer analysis on the trending, payments, disputes, on account etc. and proactivelydrive Collections using this information.Coordinate with cash applications, invoicing, dispute, D&D, Sales etc. teams on actions pending to ensure timely resolution of customer issues.Execute outbound telephone calls and other contact to customers (Customer queries/requests/disputes logging)Communicating with stakeholders/customers via email, telephone, VC, etc.Highlight risks on customer account and proactively have action plan to mitigate the riskReconcile customer accountsFollow up with customers regarding past-due paymentsUpdate client billing informationBilling invoice generation and processingPerform timely Self -Assessment for OTC controls and ensure 100% control effectiveness.Maintain documentation for compliance reporting and auditsRevenu...