Roles and Responsibility
Strategy
Upholding the Values of the Group and Company at all times Business
Ensuring total customer satisfaction by providing quality service, that is error free, submitted in a timely manner and communicated effectively.Contributing to the effectiveness of the team by utilising interpersonal skills to work with members effectively and to communicate across teams in the GFS in order to ensure smooth operations for the centre. Processes
Indexing and Processing:Index and process all payment requests received from stakeholders. Urgent payments should be prioritized at all times.Process daily volumes as assigned within the team.Ensure that repairs and rejects are despatched within the assigned time.Accuracy level of 99.99% for Pass I errors. Operational losses to be nil.Ensure customer satisfaction and complaints to be a...