On-site Support Analyst

SoftwareOne

Scope: Full-time | Office: Medellín | On-site

How a day to day would look like in this role

• Logging and classification of incidents and requests
• Resolution of common problems
• Escalation of complex incidents
• Providing assistance, support, and guidance to users
• Performing accurate diagnostics of user-reported issues
• Handling requests
• Monitoring and closing incidents and requests
• Updating the Knowledge Base

Job Requirements

Profile: Technical or technological training in systems or related fields. Experience and knowledge working as a help desk analyst for over one year.

Required skills

• Proven experience in IT support or a similar technical support role
• Strong problem-solving and communication skills
• Familiarity with ticketing systems and ITIL processes is a plus
...