Description

● Collect, analyze, and interpret data related to workplace services to understand employee needs, trends and identify areas for improvement

● Document, track, and monitor all workplace services service desk requests to ensure timely and accurate resolution in line within service level agreements (SLAs)

● Monitor key performance indicators (KPIs) related to service initial response times and overall workplace satisfaction

● Create reports to communicate data insights

● Collaborate with the Workplace Services team to implement improvements based on data insights and feedback

● Develop and maintain a knowledge base of documents for Workplace Services teams and employees ● Serve as a point of contact for the Service Desk Agent when escalated employee concerns, ensuring quick resolution

● Participate in cross-functional projects to promote a seamless workplace experience

● Assist with onboarding and offboarding ...