CUSTOMER SERVICE REPRESENTATIVE Supporting North America
REPORTING LINE Customer Service Supervisor
POSITION SUMMARY
The Customer Service Representative is a Customer service role at the company and serves as the main point of contact for our internal sales team and external customers. The ultimate goal in this role is to provide excellent customer service to both internal and external customers which requires a fine balance of customer needs and expectations with company policy and procedures.
Our Customer Service Representatives not only represent the voice of the company but also serve as a platform to educate our customers and promote the company by creating opportunities to up sell, cross sell and serve as a concierge of resources. In addition to being a customer
facing, this role works with various stakeholders including Sales, Finance and Marketing to create an overarching approach to best in class customer service.
KEY RESPONSIBILITIES
● As customer iss...