Description

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands‑on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Indaiatuba - SP.

This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces.

Responsibilities

• Communicating with customers directly in person, as well as via phone and email;
• Empathizing with and prioritizing customer needs;
• Upholding company values and treating every customer with respect;
• Resolving issues and setting appropriate expectations with customers;
• Clearly understanding and responding appropriately to customer concerns;
• Consistently compos...