Lead client engagement efforts at Alloy.ai as a Senior Customer Success Manager, focusing on Mid-Market and Enterprise clients. Drive value and measurable outcomes in a hybrid work setting.
You will be pivotal in managing a diverse customer portfolio, ensuring seamless onboarding, implementation, and growth opportunities. In this dynamic role, you'll collaborate with a variety of stakeholders, providing insights that shape Alloy.ai’s product strategy. Your analytical mindset will help clients maximize their use of our platform, ultimately contributing to their profitability and success.
Key Responsibilities:
• Manage a portfolio of 10–20 key accounts
• Support users through onboarding and implementation
• Create strong business partnerships for enduring relationships
• Identify and drive expansion opportunities
• Gather and prioritize customer feedback for product improvements
Requirements:
• Minimum 3 years of experience in SaaS or consulting
• Exceptiona...