Enhance customer experiences with Alfa Laval as a Technical Support Specialist, providing essential product and technical assistance. Your expertise will promote operational efficiency and smooth service transitions.
In this role, you’ll support field service teams while managing intricate customer needs. Your collaboration across internal teams will be vital to prepare and generate precise service offers. A background in engineering or related technical fields is preferred for this position.
Key Responsibilities:
• Provide superior customer service and technical support
• Collaborate to create accurate service agreements
• Proactively identify customer upgrade opportunities
• Manage offer backlogs using CRM systems
• Assist in transitioning from sales to fulfillment
Requirements:
• Minimum 1 year of technical experience in industrial B2B
• Familiarity with Alfa Laval products and processes
• Knowledge of electrical and control systems
• Ability to i...