Lead and supervise a team of Air Freight customer service representatives.
Provide guidance, support, and ongoing training to ensure a high level of customer service.
Build and maintain strong relationships with clients, addressing inquiries, concerns, and providing timely updates.
Ensure compliance with local and international regulations governing air cargo, including customs requirements, security measures, and dangerous goods regulations.
Ensure efficient coordination with other departments to meet customer demands and expectations.
Proactively identify and address customer issues, working closely with the operations team to find timely solutions.
Collaborate with the Air Freight Manager Andean Region and other departments, such as sales to ensure excellent customer experience.
Implement corrective measures to prevent recurring issues and improve overall customer service quality.