It's more than a job As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By handling medicines, toys, and essential machine parts, you help create moments of impact for people worldwide.

How you create impact

The Air Logistics Customer Care Manager, Key Accounts is responsible for driving operational excellence across assigned accounts by ensuring consistent, high‑quality service delivery and strong data accuracy. This role takes a proactive, solutions‑focused approach to managing customer needs, continuously improving processes, and strengthening customer loyalty through an exceptional service experience.

• Ongoing management of KN promise to the customer and ensure that the right and commercially responsible processes have been implemented across all operationally involved departments.
• Work closely with customer se...