Location: Argentina

Work Mode: Remote BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

Imagine a world where one person can do the work of an entire customer support team. That world is here. We’re looking for an AI Senior Customer Service Executive who doesn’t just respond to customers, but manages and improves an AI‑powered support system.

Responsibilities

In this role, you’ll operate like a manager but your team is AI. You’ll work in two core modes:

• Help the customer
• Review and refine AI‑generated responses
• Handle complex or sensitive escalations
• Apply judgment where AI falls short
• Improve the system
• Upgrade knowledge bases and workflows
• Identify and fix systemic issues
• Build operational context (customers, products, policies)
• Continuously train and optimize AI performance

What mak...