JOB DESCRIPTION

Job Title

AI Internship: Using AI for Classification of Service Calls

Job Description

Please remember when applying that you need to be enrolled at the university for the whole internship duration!

Start Date: as soon as possible

Duration: 6 months

Type: Internship (thesis possible)

Weekly Presence: 40h (minimum 32h)

Location: Best (min. 3x per week)

AI Internship: Using AI for Classification of Service Calls

We are seeking a motivated intern to join our Service Operations Team. The intern will improve analysis of service calls in order to find opportunities to reduce
call rate and service cost (labor & spare parts).

Your role:

With the help of AI/language models/machine learning, you will be responsible for building a solution for classifying service calls into main categories (Level 1) and sub-categories ...