Take on the role of Agricultural Machine Specialist at Brandt in Regina, where you'll focus on improving service quality and technician skills in our Customer Support Center. Drive effective problem resolution with strong communication.
As a Technical Machine Specialist, you will create a knowledge center within the dealer organization to expedite product resolution cycles. Your duties include managing requests through CCMS, documenting relevant information, and coordinating with John Deere on quality issues. You will also assess technician training needs and maintain an up-to-date technical solution database.
Key Responsibilities:
• Manage requests from Brandt Service teams using CCMS
• Ensure accurate documentation for John Deere submission
• Coordinate technical cases with John Deere factory support
• Identify emerging product concerns with John Deere
• Update the technical solution knowledge base
Requirements:
• Previous experience in technical support ro...