Responsibilities

• Be customer obsessed.
• Manage each call interaction with our customers’ satisfaction as your number one priority.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements

• High School diploma or equivalent required.
• At least 6 months experience in the financial services industry.
• Strong understanding in the areas of fraud, electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the US banking system.
• Passion for delivering a stand‑out customer experience.
• Excellent verb...