Hybrid

For this position is required to be on site 3x/week.

About the Role

Join a dynamic environment supporting projects for past model parts within Customer Care & Aftersales (CCA). You will develop and implement solutions to drive revenue, ensure parts availability, and meet customer needs. We are looking for a customer-focused professional who can deliver outstanding experiences and contribute to long-term customer loyalty.

Responsibilities

• Manage engineering activities and support cross-functional projects to drive CCA retention and profitability
• Analyze and resolve service issues, engineering changes, and customer inquiries
• Identify opportunities for parts optimization (supersession and de-proliferation)
• Collaborate with internal partners (Supply Chain, Purchasing, Engineering, Quality, etc.)
• Support development of service strategies and subsystem service plans
• Build strong...