Elevate your technical career as a Tier 3 Support Specialist with Uplifter in a hybrid model based in Vancouver, Montreal, or Toronto. Bring your expertise in SaaS and problem-solving to support complex customer issues effectively.

Uplifter is seeking a customer-centric Tier 3 Support Specialist with a technical background. This full-time role involves troubleshooting advanced platform issues and collaborating with Product and Engineering teams. You will handle escalations from Tier 1 and Tier 2 support while ensuring seamless customer communication and documentation.

Key Responsibilities:
• Investigate and resolve complex system and platform issues
• Collaborate with Product and Engineering on bug resolution
• Act as an escalation point for support queries
• Support API integrations and payment workflows
• Document internal processes to prevent recurring issues

Requirements:
• 4+ years in SaaS technical support...