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Position Details
RESPONSIBILITIES - Coordination with the planning team to schedule production dates.
- Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
- Proactive management of customer needs through communication and problem resolution.
- Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
- Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
- Participates and gives input in process improvement activities utilizing the Vertiv Operating System.
- Completes tasks as assigned to support Sales Offices.
- Manages periodic close process ensuring all client miles...