We are recruiting an Account Director on behalf of a global enterprise software provider supporting the higher education and research sector. This role focuses on managing and growing a portfolio of existing customer accounts , primarily across Canada, with some responsibility for accounts in the United States and South Africa. It is well suited to someone who enjoys long-term relationship management, customer engagement, and sustainable account development.

What you’ll be doing

• Manage and develop trusted relationships with key customer stakeholders
• Act as the main point of contact for assigned accounts
• Support renewals and identify cross-sell opportunities aligned to customer needs
• Work closely with Customer Success, Sales, and Marketing teams to ensure a consistent customer experience
• Contribute to tenders, pricing discussions, and proposals when required
• Participate in customer events, web...