Lead a dedicated team at 360insights in Whitby, Ontario as Manager of Program Management. This position emphasizes client delivery and operational excellence through team leadership and data-driven decisions.
In this role, you'll guide Program Managers to deliver outstanding client experiences on our innovative platform. You'll take ownership of client service quality while ensuring operational scalability as you tackle complex client issues. Candidates should excel in leading teams and managing client interactions effectively.
Key Responsibilities:
• Lead and develop a team of Program Managers
• Oversee operational delivery and service quality
• Monitor client satisfaction and proactive issue management
• Evaluate operational performance for scalability
• Analyze data and present insights to senior leadership
Requirements:
• Experience in program or account management roles
• Strong customer experience and issue resolution skills
• Proven conflict mana...