**Job Summary**

We are seeking a dynamic and customer-focused IT 2nd Line Support Technician to join our amazing Amentum enterprise IT support team, working alongside other L1, L2 and L3 team members.

This is a full-time role and highly mobile in nature, alternating between a diverse range of Amentum sites, providing ‘on the ground’ presence and ensuring service continuity for our end users.

The target candidate will possess an established and solid ‘L2 IT support’ skillset and a ‘can-do’, highly proactive and energised attitude.

This role is crucial to the ongoing development of IT’s engagement with the business, and as such, will report to the Service Desk Manager. The target candidate will support the BRM and Service Desk function (inc. liaison with the Incident, Problem, Change and Demand Manager) by helping develop proactive advice & guidance materials, communications and training videos that help minimise site-based issues and bolster service ...