About the Position

The Program Officer supports the Help Lines service, which utilizes volunteers to provide emotional support and referral information to telephone callers. The Program Officer works closely with the Program Coordinator to develop and maintain the Help Lines services. The Program Officer provides administrative support and serves as a liaison between volunteers and the Program Coordinator to ensure the effective and efficient operation of Help Lines.

This position will be supporting the Spanish program portfolio for the Family & Youth Counselling Services.

Reports to: Program Manager

Volunteer Management

• Implements effective strategies to recruit volunteers with appropriate skills
• Assists Program Coordinator with volunteer screening and training
• Assists in the development of volunteer training materials
• Assists with ongoing support, coaching, and recognition of volunteers
• As...